SHIPPING POLICY

Capital Automotive Equipment Ltd goes to great lengths to ensure you receive your product on time and in the same condition as when it left our facilities. While we do not own the trucks the lifts are shipped in, you can be rest assured your lift is good hands once it leaves our warehouse.

When your transaction is being finalized you will be given the cost of the transportation fees to your business, residence or local terminal including fuel surcharge amounts. Trucking companies dictate what the current surcharge amounts are and are in no way handled by Capital Automotive Equipment.

Upon receipt of your order it is recommended that you carefully inspect your package for visible signs of damaged prior to signing the carriers bill of lading. Should there be damage caused by transportation please note it on the bill of lading and call us immediately in order for us to make a claim. Damage reports must be made to your customer service representative within 24 hours of receipt of your order.

Also, when receiving your order via a common carrier it must be noted the end-user is responsible for providing the necessary means of off-loading unless previously arranged. Freight companies do not off-load equipment at the end destination, nor do they wait for assemblies to be broken down and hand lifted from the truck. In the event of inability for the customer to off-load the equipment causing wait times or return trips service charges may apply.

It is also recommended that within 48 hours of receiving your lift you carefully verify that all goods are present in accordance with the materials listed in your manuals to ensure an easy, trouble free set-up. Missing parts claims should be reported within 48 hours.

WARRANTY

Capital Automotive Equipment Ltd prides itself on having the best warranty in the business. We go to great efforts to ensure our products are of the greatest quality, safest design and built to last. We give you, as standard, a two (2) year warranty on the motor and cylinder, a one (1) year warranty on all the parts.

We do not cover parts that are damaged due to lack of maintenance; there are several parts on the lift that are subject to normal use and wear and tear. Rubber contact pads are an example of a consumable part that may have to be replaced more frequently due to heavy use and are not subject to warranty. Improper installation and/or damaged caused by excessive or improper use is also not covered.

Should you require service, It is recommended that you have your invoice available so that our staff can determine the date of purchase and the correct model.

TERMS

Capital Automotive Equipment prides itself on being easy to do business with! We offer a number of payment options from most major credit card companies. We even work with leasing companies for larger equipment purchases to obtain a monthly payment that works within your budget.

We do our best to stay on top of technical data posted on our website, it is important to note that the specifications, pictures, brochures and manuals that are included on our site are for the benefit of our customers and are approximate in nature. We are continuously making improvements to our products to help maintain our competitive nature while making enhancements to the performance and safety of our products. The Capital Automotive Equipment Ltd retains the right to change any of the aforementioned without notice. It is recommended that prior to ordering you confirm the exact details of the product you are purchasing.

All deposits are non-refundable, shipping claims and /or lost or missing parts must be reported within 24 – 48 hours of receipt of your shipment.

Capital Automotive Equipment Ltd is not responsible for product damaged or incorrect assembly of equipment when transported and/or assembled by the end-user.